Refund policy

Returns & Refunds

As per Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind regarding a purchase.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different to the sample or description
• doesn't do what we said it would, or what you asked for and can't be easily fixed.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase - e.g. your receipt - as this is required for any refund or exchange.

Returns

If you have a valid reason for return, you must contact us via email info@rampfest.com.au. Returns not initiated within 14 days will not be accepted. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift Cards are non-refundable.

Please do not send your purchase back to the manufacturer.

Return Shipping

Please do not send back any items without first contacting us to discuss the situation. To return your product, you should mail your product to:

RampFest Indoor Skatepark
47-85 Hillary St
Braybrook
Victoria 3019
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.